GENERAL INFORMATIONS

• Warranty
• Taxes and Terms of Payment
• Delivery Charges
• Delivery Time
• Price list - Shipping
• Prices
• Insurance and duty fees
• Out of Stock
• Returns (conditions and procedure)

SECURITY AND PRIVACY

• What personal information does JUKADO Inc collect?
• What use does JUKADO Inc make of the information collected?
• Reservations

TERMS AND CONDITIONS OF USE

• Terms of Use
• General conditions of sale

Warranty

All our products are guaranteed against any manufacturing defects*
* Excluding wear caused by inappropriate use or maintenance care.

Taxes and Terms of Payment

The federal and provincial taxes will be applied on the prices if applicable.
Administration fees of 2% per month will be applied on all unsettled invoices.
A $10.00 charge will be added to the amount for every check returned for the following reasons: N.S.F., incorrect account number or not properly written out.
Orders are payable on delivery, by money order or by credit card, barring a previous agreement.
Prices are subject to change without notice.
If not paid COD, a 4$ charge will be added to the account for all orders of less than 20$

Delivery Charges

The delivery charges will be automatically calculated and adjusted to the total amount when you are ordering.

Delivery time

Quebec : from 1 to 3 business days
Canada : from 3 to 5 business days
United States : from 6 to 10 business days
World : contact us at info@jukado.com
(In Canada, business days do not include Saturdays, Sundays and holidays. In the US, they do not include Sundays and holidays.)
Please not that these times are an approximation.

Price List - Shipping

Prices

All prices are in Canadian dollars.

Insurance and duty fees

The insurance is included with the freight charges. Items are insurable until $100.

For international delivery and duty frees contact us: info@jukado.com

Out of stock

All items on the web site are kept in inventory. However it is possible that we lack a certain item in case of an act of God; in that case, you will be noticed within the 48 hours following the order.

Returns

Conditions
All claims, concerning an incomplete order or material defect, must be made within ten (10) days of the shipping date.
No return of merchandise will be accepted without previous mutual agreement.
A 5% fee is applicable on all returns.
No return on books or DVD.
All returned merchandise, aside from manufacturing defects, must be returned in its original packaging and will be credited to your account.
Procedure:
Call us, or send us a fax or an email :
Phone. : (514) 387-7119
Toll Free: 1-800-363-2992
Fax: (514) 387-7110
info@jukado.com

Security and Privacy

JUKADO Inc. is committed to protect your privacy. JUKADO Inc. is informing you of its security measures, its policy on the nature of customer information collected when you order products via the Site, the reasons for which this information is collected, and the use that is made of this information.

JUKADO Inc has implemented state-of-the-art security measures in order to protect you against loss or unauthorized use of customer information that is in JUKADO Inc possession, notably information concerning your credit card. JUKADO Inc's servers use the latest information-transmission technology (Secure Socket Layers, or SSL), which render its transmission highly secure. In addition, JUKADO Inc's servers are protected by firewall technology. JUKADO Inc ensures its hardware is always state-of-the-art in order to allow you to perform secure transactions on the Site at any time. However, no security mechanism is perfect and you must be aware that your are always at some level of risk that personal information transmitted to JUKADO Inc may be disclosed without any fault on the part of JUKADO Inc and without your consent. JUKADO Inc declines all responsibility regarding forwarded confidential information, except in case of negligence on the part of JUKADO Inc. Note that, for your security, no information on credit cards is kept on the servers JUKADO Inc uses. If you are concerned about confidentiality related to the use of your credit card on the Internet, JUKADO Inc invites you to submit your order by telephone or by fax:
Phone. : (514) 387-7119
Toll-Free : 1-800-363-2992
Fax: (514) 387-7110
Questions and Comments at info@jukado.com

What personal information does JUKADO Inc collect?

JUKADO Inc. requires that you transmit your name, address, e-mail address and other information with your consent while purchasing a product. To the extent possible, JUKADO Inc. will provide you with the means to verify that the confidential information transmitted is accurate and up-to-date.

What personal information does JUKADO Inc collect?

Customer information allows JUKADO Inc to open an account in your name, to process your order, if you so authorize us, to send you a customized newsletter. JUKADO Inc would like to inform you that its advertisers and/or partners do not, at any time, have access to confidential customer information. In addition, JUKADO Inc does not sell its lists of users. You always have the option to request from JUKADO Inc that you no longer want to receive the newsletter by so indicating in the "Modify my Profile".

Reservations

JUKADO Inc. reserves the right to modify this policy at any time. JUKADO Inc. also reserves the right to transmit personal information about you to the extent JUKADO Inc. must do so under the law or so as to protect the copyright of the site or those of its users or suppliers.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE.

JUKADO Inc. operates the JUKADO Inc Web site (the "Site"). The terms and conditions that appear below constitute a contract between you and JUKADO Inc, and govern the use of the Site. JUKADO Inc. may modify these terms and conditions at any time, without prior notice.

TERMS OF USE

1.1 Location of Site Operation
JUKADO Inc operates the Site from its offices located in Canada. JUKADO Inc makes no representation to the effect that the elements of the Site may be used in other locations than Canada, and it is forbidden to access the Site from territories where the legislation prescribes that the content or use of the Site is illegal. Those choosing to use the Site do so on their own initiative, and it is their responsibility to conform to all applicable local laws. Any claim related to the Site and the elements it contains, or arising from use of the Site, is governed by the applicable laws in the territory of the Province of Quebec.

1.2 Restrictions Related to Use
Except as specified in one or another section of the Site, no element of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted by any means, without prior written permission of JUKADO Inc or the owner of the copyright. You are permitted to display or download Site elements, but only for non-commercial purposes and only as long as you do not modify these elements and you retain all copyright and other proprietary notices contained in the materials they contain.

1.3 Trademarks
The trademarks and logos used or displayed on the Site are trademarks, registered or not, by JUKADO Inc or third parties. Nothing in the Site may be interpreted so as to grant, directly or indirectly, the use of a trademark reproduced on the Site without the prior written permission of the trademark owner.

1.4 Limitation of Liability
The Site and the elements it contains are provided on an "as is" basis, without warranties of any kind, express or implied. To the fullest extent possible pursuant to the applicable law, JUKADO Inc disclaims all responsibility and provides no guarantee, including but not limited to, warranties of merchantability or fitness for a particular purpose. In addition, JUKADO Inc makes no representation with regard to the use, validity, accuracy or reliability of the elements reproduced on the Site, or with regard to the results obtained from the use of such elements. While JUKADO Inc does everything possible to ensure that the Site contains no errors, JUKADO Inc declines all responsibility with regard to any error that may be found on the Site. JUKADO Inc, its related companies, directors, employees, representatives or agents may not, under any circumstances, be held responsible for any damages related, directly or indirectly, to use of the Site, including, but not limited to, the loss of data or profit resulting from use of the elements of the Site, or from the inability to use these elements.

GENERAL CONDITIONS OF SALE

2.1 Price
2.1.1 The price payable for each product that you order is as set out with regard to each product offered on the Site;
2.1.2 Transportation and delivery charges, as well as applicable sales taxes, are not included;
2.1.3 JUKADO INC reserves the right to modify the prices of products offered on the Site at any time, without prior notice;
2.1.4 All prices are in Canadian dollars;
2.1.5 The prices of products set out on the Site may differ from the prices offered for the same products in JUKADO INC stores owned and operated by JUKADO Inc.

2.2 Return Policy
2.2.1 You shall assume the delivery charges and the legal risks for products returned (except in the case where JUKADO Inc has not delivered to you the products you have ordered, or has delivered to you products that are damaged or defective, in which case JUKADO Inc will assume the delivery charges and the risks, as long as you return the products using a carrier that guarantees the risks of loss and damages);
2.2.2 For the purposes of articles 2.2.1, you may not return products without the authorization of JUKADO Inc 's customer service;
2.2.3 Upon receipt of returned products, any sum debited from your credit card account in favor of JUKADO Inc with regard to these products, except delivery charges, will be credited as soon as possible, on the condition, however, that the products being returned are returned by you and received by JUKADO INC in the same condition as that in which they were at the time they were delivered to you;
2.2.3 It is also possible to return products ordered on the Site to JUKADO Inc store operated by JUKADO Inc, under the conditions specified above, which will apply by making the necessary adaptations. The addresses of these stores can be found in the Site's "To Contact Us" section. In no case will stores operated by JUKADO Inc. reimburse delivery costs.

2.3 Product Availability
2.3.1 JUKADO Inc. does not guarantee in any case the availability in inventory of products offered on the Site. If JUKADO Inc. is unable to deliver to you one or other of the products that you have ordered due to insufficient inventory, JUKADO Inc. will advise you by e-mail when any products ordered which were not available in inventory become available. In such a case, you have the following options:
2.3.1.1 Request that we deliver the products to you, in which case a payment will be deducted from your credit card account for the products before the products are delivered to you;
2.3.1.2 Refuse delivery of the products, in which case no payment will be deducted from your credit card account for the products;
2.3.2 JUKADO Inc. will not under any circumstances be responsible for any damage you may suffer due to insufficient inventory.

2.4 Shipping Policy
2.4.1 JUKADO Inc. will deliver the products ordered by you to the address you transmitted at the time of your order;
2.4.2 Delivery charges are on a per product ordered basis;
2.4.3 JUKADO Inc. will perform delivery as quickly as possible after acceptance of your order, according to the delivery method that you chose on the Site. Delivery times and costs may vary according to the delivery destination, the delivery method chosen and the availability of products in inventory. Delivery times are estimated from the moment the products leave JUKADO Inc's place of business;
2.4.4 You become the owner of the products you have ordered when JUKADO Inc. gives them to the carrier. As of that moment, you will assume all risks related to the products ordered, and JUKADO Inc. will not be liable for their loss or destruction;
2.4.5 For any products delivered outside of Canada, you are responsible for all costs of customs brokerage and any other costs related to exporting outside of Canada;
2.4.6 Delivery of products is subject to the rules of the delivery companies with which JUKADO Inc. does business, as it happens, at this time, Canada Post and Canpar, as well as the rules of any other company with which JUKADO Inc. may do business from time to time. You are in particular subject to the rules concerning a signature acknowledging receipt of products. If you are absent from the location where you requested that JUKADO Inc. deliver the products to you, it shall be your responsibility to recover the products according to the rules of the delivery company you chose on the Site at the time of your order;
2.4.7 No deliveries will be made to a post office box.
2.4.8 JUKADO Inc. must have received the full payment for products that will be delivered to you before proceeding with their delivery.

2.5 Responsibility
2.5.1 In the case where responsibility of JUKADO Inc. to you may be held, such responsibility shall be limited to an amount of money equivalent to the prices you paid for the products returned;
2.5.2 Notwithstanding the preceding, nothing in this article may have for effect to limit any right you may have as a consumer with respect to one or other of the laws of public order that may be applicable to you.

2.6 Acts of God
JUKADO Inc shall not be responsible for non-performance, in whole or in part, of any of its obligations whatsoever toward you, nor for damages or losses you may suffer, if the non-performance, the damages or the losses result from an Act of God or from circumstances outside of its control.